Getting the team to own outcomes, not just tasks
Task-doers wait for instructions. Owners take the next step. The difference is mostly how you lead.
Give the outcome, not the recipe
'Customer needs the install finished by Friday' is an outcome. 'Use the blue tape, then the red wire, then call me' is a recipe. Outcomes build owners. Recipes build robots.
Let small mistakes happen
Ownership requires room to be slightly wrong. If every call you don't make in advance becomes a problem, the team will stop making calls.
Credit the team in public
Owners who say 'we did' more than 'I did' build teams that take ownership. The reverse builds employees who wait for instructions.
Take your version of this question further
This is one operator-tested angle on the question. Your shop, your size, your trade, and your team change the answer. Ask your specific version inside Ask a Shop Owner to get a response grounded in how owners like you actually handled it.