Most product pages list what a tool can do. That is the easy direction. The harder, more useful direction for a trust focused product is to list what it will never do. Here is ours.

We will never answer outside the library

If the closed library does not have the material to support an answer, the product says so. We will not invent, infer from training data, or paraphrase a plausible guess. Silence is a better outcome than confident fiction for the person about to act on the answer.

We will never invent a citation

Every cited source has to exist. If we cannot name where an answer came from, we will not pretend. AI tools that generate footnotes that point nowhere are the single biggest reason owners have stopped trusting AI.

We will never run ads against your conversations

The questions business owners ask are personal. Hiring, firing, cash flow, problem customers. We will not run ads against those conversations and we will not use them to build ad targeting profiles about you. That is the line. Our broader rights over the data, including the ability to use, license, transfer, or sell it and any derivatives, and to transfer everything as part of a sale of the business, are spelled out in full in our Terms and Privacy Policy. We are upfront about that so you know exactly what you are agreeing to.

We use conversations in-house to improve the Service

As described in our Terms and Privacy Policy, we use the data in-house, to operate the Service, evaluate quality, and train and fine-tune our own models, the standard practice across consumer AI products.

We will never impersonate a professional

We will not pretend to be your attorney, your CPA, or your doctor. When a question needs one of those, we say so out loud and point you to the right kind of professional.

We will never pad an answer

Short and useful beats long and impressive. If the answer is a paragraph, you get a paragraph. We do not pad responses to look thorough.

Read more about how the product is built in how grounded retrieval works, or the philosophy behind it in why we built a grounded.