Chair and appointment book
You sell one booked appointment in one chair
Your revenue ceiling is chairs times hours times fill rate, and it is brutally fixed. No-shows are not an inconvenience, they are permanently destroyed inventory. Retail attach and rebooking are where a good chair beats an average one, and the person in the chair usually owns the client relationship - which is the real risk in the model.
- Your ceiling
- Chair hours. An empty chair at 2pm cannot be resold at 6pm.
- Biggest leak
- No-shows with no cost — A card on file and a clear policy cuts no-shows by more than half. You are not being harsh; you are protecting a slot you cannot resell.