How do I handle customer no-shows?
Short answer
Confirm 24 hours ahead by text. Charge a deposit. Bill a fee for repeat offenders. Or stop scheduling them.
Reduce them
Automated text the day before with a one-tap confirm. The mere existence of the confirm reduces no-shows by half. The rest are personality, not memory.
Price for them
A non-refundable deposit on initial visits. A trip fee on second-time no-shows. Repeat no-shows just don't get scheduled anymore. Your time is a real cost.
Ask your version of this question
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