How do I handle a difficult customer?

r/smallbusiness

How do I fire a bad customer without a nasty review?

r/smallbusiness

Customer refuses to pay the final invoice, what do I do?

r/plumbing

How should I handle warranty callbacks?

r/contractor

How do you handle change orders without losing the customer?

r/contractor

Can I fire a customer mid-job?

r/contractor

How do you handle change orders without pissing off the customer?

A sales process that fits a business owner

Five stages, written down, that the person answering the phone can follow.

Follow-up is the easiest money in the business

Most owners stop at one attempt. The customers you'd win are on attempts three through five.

Where leads actually come from for small shops

Most owners over-invest in the channels that look impressive and under-invest in the ones that work.

Improving your conversion rate

You don't need more leads. You need to close more of the ones you already get.

Handling pricing objections without discounting

'You're too expensive' is almost never about price. Here's what it usually means.

Writing quotes that close themselves

A quote isn't a price list. It's a sales document the customer reads when you're not there.