Answers for retail and print shop owners.
Inventory turns, markdowns, minimums on custom orders, walk-in traffic, and staffing a floor you have to leave.
10 questions, 10 of them with a word-for-word script, the actual math, or a template you can copy.
Hiring
All hiring →What's the right way to fire someone so it doesn't blow up on me?
Make the decision before the meeting, keep the meeting short and factual, and have logistics ready so there's no ambiguity about what happens next. The meeting itself should take five minutes, not thirty.
Script ChecklistHow do I write a job posting that actually filters out the wrong people?
Put the real pay, the real hours, and the real hard parts of the job in the posting, on purpose. A posting written to attract everyone attracts everyone, including everyone wrong for the job.
Template Checklist
Operations
All operations →How do I build an employee handbook I'll actually use, not just a binder that sits on a shelf?
Write ten pages of the policies that come up every year, in plain language, and actually enforce every line in it. A fifty-page handbook nobody reads protects you less than a ten-page one everyone has actually opened.
Template ChecklistHow do I cover my own vacation without the business shutting down while I'm gone?
Build coverage in stages over months, not the week before you leave, starting with a written list of every decision only you currently make. If that list has more than a few items on it, that's your actual project before you can leave.
Template Checklist
Finance
All finance →Pricing
All pricing →Sales
All sales →Leadership
All leadership →How do I set a real vacation policy for myself as the owner, not just whenever I can sneak away?
Put your own time off on the calendar for the year, in writing, the same way you'd schedule payroll, and treat moving it as the exception, not the norm. If you don't schedule it in advance, it will always lose to whatever feels urgent that week.
Template ChecklistHow do I decide whether to open a second location?
Open a second location only once your first one runs profitably without your daily presence, not because it's busy. A second location amplifies whatever systems and management you already have, good or bad, it doesn't fix a first location that's only working because you're always there.
The math ChecklistHow do I know if my business could actually survive a week without me?
Run the test for real, not hypothetically: leave for a genuine week with your phone off except for a true emergency line, and see what actually breaks. What breaks is your real to-do list, not a guess.
The math Checklist
Every owner hits these
Not specific to your trade, but they show up in every shop that has employees, customers, and a bank account.
- How do I handle owner burnout?
- How do I make a tough business decision when I'm not sure?
- Should I be friends with my employees?
- How do I write an SOP for my shop?
- What software should I use to run my shop?
- How do I schedule a productive day as an owner?
- How do I track how long jobs actually take?
- How do I stop being the bottleneck in my own shop?