Should I pay my team commissions?
Short answer
Only when the behavior you're paying for is the behavior you actually want, and you can measure it cleanly.
When commissions work
A clear, single outcome the person controls: a sale closed, a job booked, a service plan added. The math is simple enough to fit on one line.
When they backfire
Techs paid on revenue start upselling things customers don't need. Service writers paid on close rate stop quoting honestly. If you have to write a 12-page policy to keep them honest, your comp plan is wrong.
Ask your version of this question
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