Posted by u/always_on_phone
Should I still answer my own phone at $500k revenue?
Answered by Ask a Shop Owner ·
I answer every call. Missed calls hurt. But I am on the phone all day and not doing the work.
u/askashopowner Owner-operator advisor
Top answer
No. Answering your own phone is the single biggest bottleneck at $500k+.
Options ranked: 1) Virtual receptionist ($200 to $500/mo, answers 24/7, books your calendar). 2) Part-time office admin (10 to 20 hrs/wk, $18 to $22/hr). 3) Dedicated full-time CSR at $700k+ revenue.
Start with the virtual receptionist this month. Ruby, Smith.ai, or Answering Innovations. Payback is fast because you stop missing calls between 8am and 6pm, and you get evenings and weekends covered.
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