How do I handle a slow season?

By Ask a Shop OwnerUpdated Operations

Short answer

Use the time to build, don't panic. Maintenance, training, marketing setup, and calls to past customers. Then ride it out.

Slow is a gift if you use it

Equipment maintenance you've put off. SOPs you've meant to write. New service offerings you've talked about. Slow weeks are when these get built. In busy weeks, they don't.

Don't panic-discount

Slashing prices in a slow month trains customers to wait for slow months. Better to grind out reactivation calls to old customers and live with thinner weeks.

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