How do I handle warranty callbacks?
Short answer
Go fast, make it right, learn from it. The callback is data, not failure. The repeat callback is a process problem.
Speed first
Warranty calls go to the front of the line. The customer is already nervous. A same-day or next-day visit, even just to look, saves the relationship before it dies on social media.
Track and learn
Log every callback by cause. If the same cause shows up three times, it's a training gap, a vendor problem, or a process gap. Fix the source, not the symptom.
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