How do I respond to a bad review?

r/smallbusiness

How do I fire a bad customer without a nasty review?

r/autorepair

Just got a scathing Yelp review, how do I respond?

A sales process that fits a business owner

Five stages, written down, that the person answering the phone can follow.

Follow-up is the easiest money in the business

Most owners stop at one attempt. The customers you'd win are on attempts three through five.

Where leads actually come from for small shops

Most owners over-invest in the channels that look impressive and under-invest in the ones that work.

Improving your conversion rate

You don't need more leads. You need to close more of the ones you already get.

Handling pricing objections without discounting

'You're too expensive' is almost never about price. Here's what it usually means.

Writing quotes that close themselves

A quote isn't a price list. It's a sales document the customer reads when you're not there.