Phone, text, or email: when to use which
Choosing the wrong channel can kill a deal that should have closed.
Phone for trust, text for speed
First-time pricing conversations belong on the phone. Quick scheduling confirmations belong in a text. Most owners reverse this and wonder why deals stall.
Email for documentation
Quotes, contracts, change orders. Anything that needs to be searchable later. Don't use email for time-sensitive replies.
Match the customer's channel first
If they texted you, text back. If they called, call back. Forcing customers to switch channels adds friction at the worst time.
Take your version of this question further
This is one operator-tested angle on the question. Your shop, your size, your trade, and your team change the answer. Ask your specific version inside Ask a Shop Owner to get a response grounded in how owners like you actually handled it.